13:30 - 15:00
Mon-B17-Talk II-
Mon-Talk II-
Room: B17
Chair/s:
Martin Baumann, Stefan Brandenburg
The facilitated integration of technology into people's lives highlights the importance of examining its impact on experience and behavior. Experimental approaches help to determine the underlying psychological processes of this impact. This symposium aims to highlight the value of the experimental approach in the applied setting of Engineering Psychology and Human Factors by presenting recent research projects and results in various application fields. The first talk by Nadine Schlicker and Markus Langer presents findings of a study that aimed to compare justice perceptions of decision recipients between human and automated agents and to investigate how these perceptions are affected by explanations. The second talk by Veronica Hoth, Maria Ivanova, and Stefan Brandenburg examines the impact of three different Design Patterns of a cookie banner on participants' ratings of user experience and trust. The third talk by Markus Gödker, Tim Schrills, and Thomas Franke presents an electric vehicle driving simulator experiment that investigated the drivers' mental representation of energy consumption, its development over time, and its link to eco-driving. The fourth talk by Luisa Heinrich and Martin Baumann examines the effects of different interaction strategies on the take-over behavior in automated vehicles. The fifth talk by
Elisabeth Wögerbauer addresses the effect of dissociating viewpoints through the use of camera-monitor systems on time-to-contact estimation. The results of a laboratory experiment in which the horizontal position of the camera was varied will be reported. The sixth talk by Matthias Arend and Verena Nitsch investigates situation awareness during telemanipulation. In the presented experiment they study the situation models of human operators in a situation in which they control a complex robotic system with various end-effectors at a distance.
UX Design Pattern for Data Protection and Trust
Mon-B17-Talk II-02
Presented by: Stefan Brandenburg
Veronica Hoth 1, Maria Ivanova 1, Stefan Brandenburg 2
1 Technische Universität Berlin Arbeitswissenschaft Marchstr. 23 10587 Berlin, 2 Anwendungsorientierte Kognitionspsychologie Abt. Allgemeine Experimentelle Psychologie Johannes Gutenberg-Universität Wallstrasse 3 55099 Mainz
Cookie banners are mandatory for most websites because of the EU's General Data Protection Regulation (GDPR). The present study investigates if persuasive UI elements like dark and white patterns affect the user experience (UX) and perceived trust of people. In an online experiment with 52 participants, we compared the effects of a non-persuasive cookie banner with two types of dark pattern and a white pattern design. The perceived usability and overall UX were rated lower on the cookie banner with strong Dark Patterns than with Neutral Design. Dark Patterns were rated higher in positive emotions than the neutral design. Users with high technological affinity rated trustworthiness higher when interacting with strong Dark Patterns than with neutral design. The last two results could be evidence for the manipulative effect of Dark Patterns called Dark Patterns Blindness which raises the question: is it time to show more responsibility towards users and create an ethical awareness amongst stakeholders and designers? The practical implications of the study's findings are discussed.
Keywords: Human-Computer-Interaction, Interaction Design, Design Pattern, Persuasive Computing