Although administrative data and registers are used more and more, data provided by respondents directly remain important in social statistics. As in other areas of statistical production, the technical, organisational and social environment for survey statistics changed a lot over the last decades. Quality standards increase whereas a considerable decrease in participation rates could be observed in many countries. One strategy to deal with these challenges is to use more complex survey designs, including mixed-mode designs, sophisticated contact strategies and adaptive approaches. However, combining these strategies and approaches in a single survey results in rather complex business processes during the data collection phase of a survey. Running several such surveys simultaneously poses a considerable management burden on data collection units in Statistical Offices. During the last decades much time and effort was spent to develop electronic tools for designing survey questionnaires. Despite the growing importance there is obviously much less attention paid to develop adequate solutions for case management systems. However, automated case management systems become essential to run surveys in an efficient and cost effective way. In addition to efficiency and cost effectiveness National Statistical Institutes have to consider other quality dimension too. Therefore, you end up with the demand for a tool combing as far as possible the automatisation of the data collection process with the feasibility for non-automated, individual case management. This non-automated case management should allow fieldwork management staff to overrule or complement the automated processes to be able to react on individual preferences of respondents as well as of interviewer in case of surveys including CAPI as a data collection mode. In 2013, Statistics Austria started developing a new integrated service infrastructure called STATsurv for running social surveys. From the beginning of 2018, all social surveys including the Labour Force Survey and EU SILC are carried out successfully using the new service infrastructure. An essential element of STATsurv is the integration of automated and non-automated case management in a comprehensive survey management tool. The presentation will focus on this specific aspect.