Submission 543
Navigating Controversial Topics in Interpersonal Communication: An Experimental Study
SymposiumTalk-01
Presented by: Asya Achimova
Politeness research suggests that speakers soften negative assessments of other people's contributions in order not to hurt their feelings. Computational models of indirect communication motivate this behavior by the speaker’s desire to avoid an explicit conflict of opinions. This modeling prediction has been verified experimentally with US-English speakers (n = 20, online experiment). However, German speakers (n = 36) showed a preference for direct utterances even in the presence of conflict. In this work, we investigate how speakers of German handle scenarios in which they need to share opinions on controversial topics. Participants (n = 98) first indicated their opinion on a potentially controversial topic and then chose an utterance that they would use to communicate this opinion to a conversation partner who either had a strongly negative or a strongly positive opinion. We independently assessed topic controversy by asking a different group of participants (n = 49) to rate 24 topics that included topics such as women’s reproductive freedom, immigration, vaccination, and animal conditions in agriculture. Our data reveal that the participants were sensitive to the potential conflict of opinions: they were more likely to express their opinion indirectly when their conversation partner had an opposite opinion. On the other hand, paradoxically, they were less likely to be indirect when they handled more controversial topics, such as immigration, compared to less controversial ones, such as the quality of public transportation in their city. We discuss these findings in the context of theories of linguistic politeness.