11:00 - 12:30
Parallel sessions 8
11:00 - 12:30
Room: HSZ - N4
Chair/s:
Asya Achimova
Verbal communication can act as social glue, facilitating group coherence, or as a social repellent antagonizing people against each other. In this symposium, we bring together social psychologists, psycholinguists, and media scientists to ask how communication strategies have evolved in the age of polarization. While much of the literature on political polarization is based on the U.S. landscape, our workshop brings attention to polarization in Europe. The work of Asya Achimova addresses this question by looking at how speakers in these two cultural spaces choose indirect ways to signal their opinions on societally relevant topics. Her results suggest that German speakers prefer more direct ways of communicating opinions when topics are particularly controversial. We then turn to conversational strategies of Dutch speakers and their use of hedging expressions, such as ‘I think’. Liesje Van der Linden investigates how these hedges affect the perception of polarization in discourse. These psycholinguistic studies set the stage for studies of polarizing content in social media. Jürgen Buder will share insights into understanding social media communication strategies in German and US discourse. Gerrit Anders will then take this debate to the actual comments section of the German media outlet “Der Spiegel” and evaluate what types of comments users most often engage with, showing that users are more likely to engage with opposing view and express antagonistic opinions. Looking at the conflicting findings of Jürgen Buder in experimental settings and the findings of Gerrit Anders in field settings will allow us to discuss the role of antagonism in increasing polarization. Finally, we plan to engage with the possible interventions that aim at reducing polarization. Ximeng Fang will share his recent work on a large-scare experimental intervention in which individuals in Germany were matched to form either pairs with congruent or incongruent political views. He will discuss how confronting opposing people affected their antagonism, and whether bringing together similarly-minded individuals increased the risk of creating echo-chambers. In sum, we will look into the role of cultural expectations, personality characteristics of individuals, and the controversy of topics to investigate how they shape communication strategies.
 
Submission 543
Navigating Controversial Topics in Interpersonal Communication: An Experimental Study
SymposiumTalk-01
Presented by: Asya Achimova
Asya AchimovaMartin V. ButzDirk Wildgruber
University of Tübingen, Germany
Politeness research suggests that speakers soften negative assessments of other people's contributions in order not to hurt their feelings. Computational models of indirect communication motivate this behavior by the speaker’s desire to avoid an explicit conflict of opinions. This modeling prediction has been verified experimentally with US-English speakers (n = 20, online experiment). However, German speakers (n = 36) showed a preference for direct utterances even in the presence of conflict. In this work, we investigate how speakers of German handle scenarios in which they need to share opinions on controversial topics. Participants (n = 98) first indicated their opinion on a potentially controversial topic and then chose an utterance that they would use to communicate this opinion to a conversation partner who either had a strongly negative or a strongly positive opinion. We independently assessed topic controversy by asking a different group of participants (n = 49) to rate 24 topics that included topics such as women’s reproductive freedom, immigration, vaccination, and animal conditions in agriculture. Our data reveal that the participants were sensitive to the potential conflict of opinions: they were more likely to express their opinion indirectly when their conversation partner had an opposite opinion. On the other hand, paradoxically, they were less likely to be indirect when they handled more controversial topics, such as immigration, compared to less controversial ones, such as the quality of public transportation in their city. We discuss these findings in the context of theories of linguistic politeness.