09:00 - 10:30
Parallel sessions 7
09:00 - 10:30
Room: HSZ - N1
Chair/s:
Miles Tufft
Hutchins (1995) describes the scenario of crew members working together to navigate a ship at sea. They act as a well-coordinated team, with each crew member fulfilling a distinct role. The helmsperson steers the ship, the lookout scans for hazards, the compass operator checks bearings. By smoothly distributing task-relevant information, the team collectively solves complex problems that surpass the capacity of any single individual. What are the cognitive mechanisms that underpin such distributed behaviours? Our symposium aims to shed light on this question by drawing upon research from a range of cognitive domains. Across five talks, we discuss mechanisms that support individuals in distributing cognitive labour to solve complex tasks collectively. We cover tasks such as searching, remembering, problem-solving and decision-making. In doing so, we hope to demonstrate how our cognitive processes are attuned to the social world around us in ways that enable people to distribute, share, or offload cognitive load and thereby achieve more together than they could alone.
Submission 187
How Can We Counteract the Build-up of Knowledge Illusions in Distributed Problem Solving?
SymposiumTalk-03
Presented by: Patrick Weis
Patrick WeisWilfried Kunde
University of Würzburg, Germany
Problem solvers who routinely distribute cognitive processing between their minds and the external environment often overestimate their ability to perform tasks without outside help. This bias—commonly referred to as knowledge illusion, illusion of competence, or foresight bias—has been demonstrated in multiple contexts such as anagram solving, where participants who had received the solution’s first letters (e.g., “C O O _ _ _” for “OEOCKI”, solution: COOKIE) for a while led them to overestimate their future performance without outside help (e.g., “_ _ _ _ _ _” for “F E O E F C”, solution: COFFEE). Metacognitive miscalibrations are problematic, as they can shape decision-making and foster unwarranted reliance on one’s own abilities when seeking support would be advantageous or even critical. In this talk, we will review established and introduce novel interventions to recalibrate or prevent the development of knowledge illusions. Specifically, we will present novel work regarding an intervention involving five questions designed to reflect on the contribution of outside help (e.g., “How confident are you that you could have solved the anagrams without any hints?”). In addition, we will describe an intervention in which the outside help was provided by agents with either software-like or robot-like appearances, which was aimed at enhancing the distinction between internal and external contributions to problem solving and thereby mitigating the emergence of knowledge illusions.