Submission 340
From Tools to Companions? How Does Tool-Actor Perception Shape Relational and Behavioral Dynamics over Time?
SymposiumTalk-03
Presented by: Büsra Sarigül
Conversational agents are becoming increasingly advanced and humanlike. As their abilities improve, people may begin to perceive them not only as tools but also as companions or social partners (Cheng et al., 2025). Individuals often form and strengthen relationships with AI systems (Skjuve et al., 2023). Yet, little is known about how these perceptions change over time. This six-wave longitudinal study examined whether users’ perceptions of AI agents (tool vs. social actor) shift over time and how these shifts relate to interpersonal closeness, loneliness, and behavioral intention to use AI tools (Ntotal = 1007). We predicted that perceptions would increasingly favor “social actor” and that this shift would be linked to higher perceived intelligence, greater closeness, and stronger intentions to use AI. Contrary to expectations, people increasingly viewed the agent as a tool rather than a social actor over time, with “social actor” responses decreasing across waves. Loneliness at T1 did not predict role trajectories. Cross-sectionally, those viewing AI as a social actor rated it as more intelligent than those viewing it as a tool, but this association did not strengthen over time. Perceived role did not influence interpersonal closeness across waves. Behavioral intention to use AI started high but declined over time (with a small quadratic uptick), independent of role perceptions. These findings suggest that even as AI systems become more anthropomorphic, users continue to approach them primarily as functional tools rather than social companions.