09:30 - 11:10
P11-S281
Room: 0A.07
Chair/s:
Ming M. Boyer
Discussant/s:
Hugo Marcos-Marne
AI Conversational Interviewing: Transforming Surveys with LLMs as Adaptive Interviewers
P11-S281-2
Presented by: Alexander Wuttke
Alexander Wuttke 1, Matthias Aßenmacher 1, Christopher Klamm 2, Max M. Lang 3, Frauke Kreuter 1
1 LMU Munich
2 University of Mannheim
3 University of Oxford

Traditional methods for eliciting people’s opinions face a trade-off between depth and scale: structured surveys enable large-scale data collection but limit respondents’ ability to express unanticipated thoughts in their own words, while conversational interviews provide deeper insights but are resource-intensive. This study explores the potential of replacing human interviewers with large language models (LLMs) to conduct scalable conversational interviews. Our goal is to assess the performance of AI Conversational Interviewing and to identify opportunities for improvement in a controlled environment. We conducted a small-scale, in-depth study with university students who were randomly assigned to be interviewed by either AI or human interviewers, both employing identical questionnaires on political topics. Various quantitative and qualitative measures assessed interviewer adherence to guidelines, response quality, participant engagement, and overall interview efficacy. The findings indicate the viability of AI Conversational Interviewing in producing quality data comparable to traditional methods, with the added benefit of scalability. Based on our experiences, we present specific recommendations for effective implementation.
Keywords: artificial intelligence, survey methodology, in-depth interviewing, large language models

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