Alarms over the “crisis of democracy” are nothing but new. While representation is a pillar of democracy, it is still not clear how citizens perceive various dimensions of representation, how this multidimensional perception affects their support for democracy, and how this effect may tap into the crisis of democracy. Addressing these questions, we juxtapose for the first time Pitkin’s formal, descriptive, symbolic, and substantive dimensions of representation with dyadic and collective levels of representation. With this, we study how representation in the eyes of the citizens affects concrete and diffuse support for democracy. Our empirical examination utilizes INES data of the three consecutive elections held in Israel in 2019-20. Notably, we find that while citizens feel most represented on the descriptive dimension and on the dyadic level, these are not important to them nor to their support for democracy. Rather, Pitkin’s other three dimensions and the collective level are the ones that affect democratic support. Moreover, against the backdrop of personalization and populism, we find that dyadic representation exposes politicization of diffuse support for democracy, while collective representation annuls this politicization and increases concrete support for democracy. Our findings suggest that the role of representation in the crisis of democracy should be considered in light of citizens’ multidimensional perception of representation.